Posts

How to build a critical skill- emotional agility for leadership?

-
  Sixteen thousand—that’s how many words we speak, on average, each day. So imagine how many unspoken ones course through our minds. Most of them are not facts but evaluations and judgments entwined with emotions—some positive and helpful, others negative and less so. All healthy human beings have an inner stream of thoughts and feelings that include criticism, doubt, and fear and it's prevailing to feel so at your workplace too. David and Congleton have worked with leaders in various industries to build a critical skill they call  #emotionalagility , which enables people to approach their inner experiences in a mindful, values-driven, and productive way rather than buying into or trying to suppress them. The authors offer four practices designed to help readers do the same: Recognize your patterns: You have to realize that you’re stuck before you can initiate change. Label your thoughts and emotions: Labeling allows you to see them as transient sources of data that may or may...
Post a Comment
Read more

Skill India - Need of Scale & Process Orientation

-
India is expected to be home to a skilled workforce of 500 million by 2022. About 12 million persons are expected to join the workforce every year. The good news is that India has one of the youngest populations in the world, a trend that is expected to continue until 2040. This presents the country with a unique opportunity to complement what an ageing world needs the most and that is a large pool of productive workers. The accelerated economic growth has increased the demand for skilled manpower, but that has also highlighted the shortage of skilled manpower in the country.India has the potential to become a powerhouse with the population set to rise to 1.3 billion by 2020, out of which 60% are in the working age of (15-59 years). Hence, it is all the more imperative to ‘skill India’. The launch of the Skill India Mission, and the creation of the Ministry of Skill Development and Entrepreneurship has created an ideal impact on youth however the mission has got failed to deliv...
Post a Comment
Read more

Define, Customer Experience !

-
Customer experience has become critically important over few years and has potential to be a distinctive business section in enterprises which can be a guiding force for all customer facing departments , there can be several objectives of Customer Experience Management with variety of business segments however there are few which remain on top of priority :- Apply Context in Every Engagement The rise of social web , mobility and sophisticated analytics has put in the motion in context to drive engagement with users. Hence , the top priority for business remains to engage with their variety of users across devices in a meaningful manner . Ramping up internal stakeholders on Customer Experience Management initiatives The most important factor for any successful transformation of customer experience is to drive the change within , engage with employees and focus on growing adoption rate of initiatives . Give Customers control Today customers want to interact with their cho...
Post a Comment
Read more